Despite the fact that Verizon has earned a reputation for being a very dependable provider, no service is completely free of problems. After scouring the internet for problems that committed Verizon users are experiencing, one appears to be far more common than others.
Of course, we are referring to the situation in which the phone refuses to recognize the *228 code. This will obviously not work because this area code is used to update the PRL (Preferred Roaming List). It is also the one that turns things on. When this fails, everything comes to a screeching halt.
Given the potential for significant annoyance, we decided to investigate the issue and see what we could do about it. However, we did learn that this problem appears to be limited to a few devices. It does not appear to be a problem that anybody can experience.
Furthermore, it appears that this issue will express itself in two separate ways. Some of you will receive an error message that reads something like “this number is not allowed.” Others will just receive a notice stating that the code is incorrect.
Regardless of which one you receive, we have put up a troubleshooting guide to assist you in resolving the issue. None of these suggestions will necessitate a high level of technical expertise.
So do not be concerned if you do not have much experience. We will not ask you to disassemble anything or do anything that would jeopardize the integrity of your device. With that said, let us get right down to business.
Verizon *228 Not Working Problem Troubleshooting Guide
1. Check the phone for updates
Check the Phone for Updates
If the software on your devices is not constantly changed and updated, a slew of problems might arise. In most circumstances, your phone will handle this for you automatically, but you can turn off automatic updates on purpose or by accident.
As a result, one of these updates may easily be to blame for the failure of this critical function. Indeed, the entire reason the code is not working could be due to technological advancements.
What we mean is that, prior to the advent of 4G LTE services, updating the preferred roaming list required entering a code into the phone. However, when you use 4G LTE services, this is no longer the case. With 4G LTE services, your SIM card will now automatically handle all of these settings.
Even with all of that said, there is a potential that this function will not operate. Your SIM may be having trouble updating and activating these settings for some reason. So, here’s how to go around this and get things working again.
You must turn off the phone in order to force a restart. We recommend leaving the SIM card out for 5 to 10 minutes once you have completed this. After this time has passed, carefully replace the SIM card in the phone and reset it. After you have completed all of this, you should see that your phone’s PRL settings have been adjusted.
Some of the most popular 4G LTE phones include the Apple iPhone 8 Plus, Apple iPhone XS, Apple iPhone XR, Samsung GalaxyS9+, Samsung Galaxy S10, Samsung Galaxy S9, Samsung Galaxy Note 10, One Plus 6T, LG G6, and the Google Pixel 3.
2. Double-check that you are dialing the code while you are connected to the internet.
If you have a 4G LTE-capable device and are still experiencing issues, it is possible that you simply do not have enough coverage at present. Always double-check that you have adequate service before attempting to use functions like these. The service will not work if your signal is weak or non-existent.
3. Make contact with customer service.
If you have tried everything listed above and still have not had any luck, we are afraid there is nothing extra you can do. The most obvious course of action at this point is to contact customer care. We have dealt with them before and found them to be knowledgeable, professional, and helpful.
So, while you are on the phone with them, tell them what you are attempting to accomplish and what you have already attempted. They will be able to pinpoint the source of the problem considerably more quickly this way.
They may even be able to address the problem for you over the phone in some situations. When the problem is more serious, they may refer you to one of their sales offices, where the phone will be repaired or replaced.
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