Vehicle Assurance Qualifies for Vehicle Protection Association (VPA) Certification
Certification process ensures that vehicle service contract providers are protecting consumers, complying with applicable rules and regulations and honestly representing services provided.
Selbyville, DE, September 7, 2010 – The Vehicle Protection Association (VPA) announced today that Vehicle Assurance has completed the VPA's Certification-Audit Program.
The VPA was formed to promote regulatory transparency, education and accountability for marketing and servicing automotive service contracts. The Certification-Audit Program was developed in 2009 to rid the vehicle service contracts industry of deceptive practices.
To receive VPA certification, Vehicle Assurance underwent a thorough evaluation in accordance with the Certification-Audit Program guidelines. To become certified, companies must submit to a third-party for review. In addition, certification candidates undergo a self evaluation and an on-site audit.
Company phone scripts, advertising materials, contracts, government agency filings, policies and procedures are reviewed to ensure they are in compliance with federal and state laws and to ensure that the company is upholding the Standards of Conduct established by the VPA.
"Consumers who choose to do business with certified companies can do so knowing that the company they are working with is looking out for their best interests and honestly representing services provided," said Larry Hecker, executive director of VPA. "Protecting consumers is very important to companies that are certified through our program."
"VPA certification confirms that we have policies and procedures in place to comply with all applicable marketing and communications laws, are fully-licensed, aware of legal restrictions, and are committed to ethical marketing practices," said Shari Smith-Fain, CEO of Vehicle Assurance. "We take our obligations to our customers very seriously by placing Customer Satisfaction as our #1 goal.
If they pass through all of the rigorous evaluations, they can display the Vehicle Protection Association Certification logo on their marketing materials as a sign to consumers that they are a good company to work with.
About Vehicle Assurance
Vehicle Assurance gives customers the peace of mind of knowing that they will be able to afford repairs when their vehicle needs them and that their vehicle will be repaired and back on the road as quickly as possible. The company is committed to helping everyday people handle their unexpected automotive repair bills. For more information, visit www.vehicleassurance.com.
About the Vehicle Protection Association
The Vehicle Protection Association (VPA) is a not-for-profit trade association representing firms that are active in the automotive service contract industry. Members include service contract finance companies, marketers, administrators, insurers, and software providers. VPA currently has more than 50 members. The organization is committed to ensuring regulatory compliance among members, educating consumers on their rights, protecting consumers, and otherwise ensuring the integrity of the automotive service contract industry. For more information, visit www.vpanet.org.
For more information:
Chris Carenza, Executive Director
Vehicle Protection Association (VPA)
Phone: (314) 667-5654