Resources

The Vehicle Protection Association (VPA) is committed to providing useful resources to our many constituents, including consumers at large, VPA members, the media and policy makers.

For Consumers

These resources will help you shop for an automotive service contract. We provide education on vehicle service contract benefits, what to look for when buying a vehicle service contract, and key questions to ask before purchasing a vehicle service contract. We've also compiled some helpful resources to make the most of your automotive service contract once you've signed up for vehicle protection.

• Frequently Asked Questions About Vehicle Service Contracts - We are here to help consumers who want to learn more about vehicle service contracts. Here, you will find answers to many of the most frequently asked questions about vehicle service contracts. Learn more...
• How to Purchase a Vehicle Service Contract - Vehicles service contracts offer peace of mind and protection from large vehicle repair bills. As such, you want to make sure that the vehicle service contract you purchase will actually cover the repairs you expect it to cover and do what you want it to do. Here are some tips for purchasing a vehicle service contract. Learn more...
• Benefits of Purchasing a Vehicle Service Contract - Automotive service contracts deliver real value by helping consumers protect against major automotive breakdowns by pre-paying for repairs based, often, on set monthly payments. We aim to give consumers peace of mind that they are protected against unexpected repair costs. We discuss the benefits of buying a vehicle service contract. Learn more...
• The Difference Between a Manufacturer’s Warranty and a Vehicle Service Contract - Although similar in some respects, a Manufacturer's warranty and a vehicle service contract offer very different types of coverage and come from very different sources. Learn more...
• Types of Vehicle Service Contracts - Vehicle service contracts come with a variety of coverage levels. In this article, we discuss the most common coverage levels.  Learn more...
• Questions to Ask When Purchasing Vehicle Service Contracts - It's important to understand the terms of your automotive service contract at the time of purchase. Here are eight questions you should ask before you sign up. Learn more...
• Frequently Asked Questions About Automotive Protection Products - Reputable automotive protection products can offer consumers a cost effective vehicle protection solution. Learn more...
• Consumer Tip: Maintain Your Vehicle - No matter what type of vehicle protection product you purchase, don't forget that you still need to, at a minimum, and do routine vehicle manufacturer recommended maintenance. Learn more...
• Consumer Feedback Form - We welcome your feedback. Please complete our consumer feedback form. Click here...
• Customer Complaint Form - Have a complaint? Please complete our customer complaint form. Click here...

For Vehicle Service Contract Marketers

If you market vehicle service contracts, these resources will come in handy.

• How To Reference BBB Ratings and Insurer Ratings - When describing Better Business Bureau (BBB) ratings and A.M. Best Company ratings on your website, be sure to avoid ambiguous or incorrect language. Learn more...

Many additional resources for vehicle service contract members are available in the Members Section of our site. If you market vehicle service contracts and are not yet a member, please consider joining the VPA.

Other Resources

• VPA Standards of Conduct - Our association's industry standards, delineated in this VPA Standards of Conduct document, define a code of conduct for automotive service contract industry members that ensures that consumer interests are protected. View the VPA Standards of Conduct...
• VPA Horizons Member e-Newsletter - Every month the VPA releases e-Newsletters to its members that include association updates and industry news. The archived newsletters are posted here. View the archive...

We are in the process of assembling useful resources for the media, VPA members and policymakers. Please come back soon for additional materials. Thanks.

Latest News

• Vehicle Protection Association (VPA) Announces Certification of StopRepairBills.com (August 24, 2010)
• Nationwide Automotive Protection Receives Certification from the Vehicle Protection Association (August 24, 2010)
• Vehicle Protection Association (VPA) to Hold Annual Meeting in Las Vegas on September 13, 2010 (June 30, 2010)
• Vehicle Protection Association Offers Members On-Line Learning Program for Recently Approved Standards of Conduct (December 28, 2009)
• Vehicle Protection Association Supports Proposed Statutes That Seek to Put an End to Call ID Spoofing (November 18, 2009)